| The User Support & Networking Group provides end-user technical support through the Help Desk, for the Campus’ academic computing, desktop computer, telecommunications (voice, video, and data), and printing needs. Additionally we provide consulting services to the campus community to assist with defining and purchasing their technology needs.
The Help Desk acts as the campus community’s single point of contact for the resolution of technical problems.
Network Administration is another major growth area on campus. This group is responsible for server maintenance as well as network security and integrity. Support of Academic Technology is also a major part of this team’s responsibility.
The Desktop Support team is responsible for installing, maintaining, and supporting enterprise desktop computer systems and their peripherals. IT’s Desktop Support team strives to provide friendly support for all district owned technology systems including client/server networks, digital imaging systems, desktop computers, and voice/data communications systems.
The Telecommunications & Audio Visual team is responsible for designing and implementing the physical aspect of the campus communication infrastructure. Telecommunications at Mt. SAC consists of multiple components: the voice, video, and data networks are the primary pieces. There are several related services that the User Support and Networking group also support such as the connections from our internal infrastructure to national and international telecommunications networks. The Audio Visual arm of this team provides component level repair services for campus projection systems taken out of service by the Media Services department.
Printing Services provides 24 hour turn around for almost all of the campus printing needs. |
