| The College Information Systems Group is responsible for systems and applications programming to enhance and maintain the College's administrative information systems, database administration services, data center support operations, and provides documentation and end-user training for administrative systems.
The Administrative Computing unit's primary responsibility is the development, maintenance, and support of administrative software systems in use at the College. Analyst/programmers perform analysis, design and programming of computer programs in support of such activities as admissions, registration, counseling, student records, transcripts, research, and state reporting to name a few. In addition they act as technical liaison with vendors of software programs in use for Financial Aid and other administrative functions. Programmers also design and develop MyMtSAC applications for delivery via the Web or kiosk. Staff members from this group also provide support for the development and deployment of the College’s Data Warehouse.
The Technical Writing/User Training unit assists in user system testing, ICCIS user support, develops ICCIS user documentation, and provides user training services. This group also handles first- and second-level ICCIS user support issues referred from the Help Desk, and shares responsibility for the administration of ICCIS user security clearances.
The Systems Programming unit supports the enterprise server operating system software installation and configuration, conducts performance analysis, assists in problem resolution, and monitors system and network performance. This group also administers user security for this system as well as being responsible for administration of the Help Desk software server, Interactive Voice Response (IVR) and MyMtSAC servers, network configuration and security, and email servers. Systems programmers are also responsible for system backup/recovery functions and assists in the implementation of interfaces with administrative databases and cross-system communications.
The Database Administration unit is responsible for the installation, maintenance, and utilization of the development, quality assurance, and production databases to ensure that data integrity is maintained during new releases of both applications software and the underlying database management system.
Data Center Operations has several areas of responsibility: ICCIS user support, production scheduling and control, coordination of maintenance support (both preventative and maintenance) for the mainframe computer and its peripherals, monitoring of Mt. SAC’s network resources, and central computer data center operations.
- The Operations Scheduler handles the day-to-day user requests for batch jobs that cannot be submitted online, handles first- and second-level ICCIS user support issues referred from the Help Desk, and administers ICCIS user security clearances.
- Production Scheduling and Control is responsible for:
- The development of the daily computer operations schedule for three computer operations shifts;
- The submission of input to the college's administrative information system;
- The set-up and submission of administrative system jobs (ICCIS Student Information System, Human Resources, Facilities Management, Financial Information System, and Sigma SAM systems) and their verification;
- Assists the administrative computing unit in the development and maintenance of the administrative information system;
- Computer Operations is responsible for the running and printing of administrative system jobs, faculty test scoring, survey processing, and mainframe operations and computer network monitoring. Other functions include network systems backup, mainframe systems backup, and monitoring of Mt SAC’s network resources.
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